CARE ASSISTANT
IDDelivery, Delivery Times and Costs
Where parcels are dispatched from
From our European warehouse in Prievidza, Slovakia (Cesta poľnohospodárov 4, 971 01 Prievidza).
Where we deliver
| Where you order | Delivery country |
|---|---|
| A national store (for example nateen.sk) | this country only |
| eu.nateen.com — within the European Union | Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Czechia |
| eu.nateen.com — outside the European Union | Norway, United Kingdom, Switzerland |
The list of available countries is displayed at checkout: this list is authoritative.
Norway, the United Kingdom, and Switzerland are not members of the European Union. An order delivered to one of these countries enters as an import: customs duties or import VAT may be claimed from you upon delivery. These are not included in the price you pay to us.
If your country does not appear at checkout, we do not yet deliver there. Please contact us: we will seek a solution or let you know straightforwardly.
Delivery times
The stated delivery time consists of two parts:
| Delivery time | |
|---|---|
| Order processing | 1 business day |
| Transit, Slovakia and neighbouring countries | 1 to 3 business days |
| Transit, rest of the European Union | 3 to 10 business days |
Delivery times run from payment confirmation. Orders placed after 17:00 (Bratislava time) or on a non-business day are processed on the following business day.
You will receive a tracking number as soon as your parcel is dispatched.
Legal commitment: if we have not delivered within 30 days, you may cancel your order and receive a full refund.
Shipping costs
| Destination | Cost | Free shipping threshold |
|---|---|---|
| Slovakia | included | no minimum |
| Neighbouring countries (Austria, Poland, Czech Republic) | included | no minimum |
| Rest of the European Union | included | no minimum |
The exact charges are displayed before payment, once the address has been entered. No charges will be added thereafter.
Carriers
In Slovakia, your parcels are entrusted to DPD (Direct Parcel Distribution SK s. r. o.), with delivery to your home or to a parcel pick-up point, at your choice when placing the order.
In other European Union countries, delivery is handled by a local partner, with the same delivery methods. The specific carrier is indicated in your dispatch email, together with the tracking number.
Damaged or missing parcel
Parcel visibly damaged upon delivery: notify the carrier and contact us with photographs as soon as possible. Parcel not received within the stated delivery time: contact us; we will initiate an inquiry with the carrier and keep you informed. In both cases, finding a solution is our responsibility, not yours.