CARE ASSISTANT
IDAutomatic delivery and loyalty discount
Draft of 22 October 2026. This document forms an integral part of the General Terms and Conditions of Sale and supplements them on a single point: automatic delivery, and the discount that increases with its duration. For everything else — price, delivery, right of withdrawal, warranties, complaints — the documents of the set apply unchanged.
1. What automatic delivery is
You choose a product, a quantity and a frequency. At each due date, we prepare the same order and dispatch it, without you having to think about it.
This is not a fixed-term commitment: there is no minimum, no penalty, and no notice period. You can cancel at any time, in a single click.
2. How you manage it, without an account
We do not ask you to create an account. Upon subscription, you receive a **personal link**: this is what gives you access to your automatic delivery. Keep it safe.
From this link, and at any time, you can:
| skip the next delivery | you still have stock |
| pause | you will resume later |
| change the frequency | more often, or less |
| cancel permanently | free of charge and without justification |
This link serves as access to your automatic delivery: treat it like a password. If you lose it or believe that someone else has obtained it, write to us at sk@nateen.com and we will issue a new one.
3. Frequency
You choose from 2, 4, 6, 8 or 12 weeks. We count in weeks and not in months: protection products are consumed on a weekly basis, and “every three weeks” is a real need that a monthly choice cannot accommodate.
4. The price, for each delivery
The price of each delivery is the one in effect on its due date, discounts included. It is not fixed upon subscription.
A price increase will never apply without notifying you. If the price of your automatic delivery increases, we will write to you at least fourteen days before the next due date, which is postponed accordingly. You may then cancel or modify your automatic delivery before it is billed at the new price. If you do nothing, the next delivery is billed at the announced price.
A price decrease, however, applies immediately and without formality.
Delivery costs, VAT and payment methods follow the documents “Delivery, Timescales and Costs” and “Payment, Prices and VAT”.
5. The automatic delivery discount
Choosing automatic delivery entitles you to a discount on each delivery, starting from the very first:
| Country of delivery | Discount |
|---|---|
| Slovakia | 10 % |
| Poland, Czech Republic | 5 % |
| Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia | 5 % |
| Cyprus, Finland, Greece, Sweden | 5 % |
It does not depend on duration: it is acquired for as long as automatic delivery is active.
6. The loyalty discount
To this discount is added a loyalty discount, which increases with the duration of your automatic delivery.
How it is earned. You earn one percentage point for every **three paid deliveries**. Only deliveries that have actually been paid for count: a skipped, postponed or unpaid delivery does not contribute to it.
It is capped, and the cap depends on the country of delivery:
| Country of delivery | Loyalty ceiling | Total discount at ceiling | Reached after |
|---|---|---|---|
| Slovakia | +4 % | 14 % | 12 paid deliveries |
| Poland, Czech Republic | +2 % | 7 % | 6 paid deliveries |
| Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovenia | +1 % | 6 % | 3 paid deliveries |
| Cyprus, Finland, Greece, Sweden | none | 5 % | — |
Beyond the cap, duration continues to accrue but the discount no longer increases.
It is expressed in whole points. We do not apply fractions of a percentage: a price that changes by a few cents from one delivery to the next would be unclear.
7. What maintains the loyalty discount, and what causes it to be lost
| Your action | Effect on the loyalty discount |
|---|---|
| Skip a delivery | none — it is maintained |
| Pause | maintained, but it does not increase during the pause |
| Change the frequency, quantity or address | none — it is maintained |
| Cancel automatic delivery | it is lost |
If you subscribe again after cancelling, your loyalty discount starts again from zero.
This discount rewards the continuity of an ongoing automatic delivery. It is not a credit note and is not reclaimed from the past: deliveries already paid for remain at the price at which they were billed. Cancelling costs you nothing and creates no liability; only the future benefit ceases with the automatic delivery to which it was attached.
8. What the loyalty discount is not
- It cannot be combined with the welcome discount or with a promotional code applicable
to the same delivery: the most favourable discount applies, never both.
- It has no cash value: it cannot be refunded, converted or paid out.
- It is not transferable: it is tied to your automatic delivery, and not to
you personally or to your address.
- It does not apply to delivery costs, VAT, or payment fees.
9. Cancelling
In one click from your personal link, at any time, free of charge and without justification. The cancellation takes effect immediately: no further delivery or payment will follow.
If a delivery has already been paid for when you cancel, it will be dispatched to you.
10. Right of withdrawal
The right of withdrawal applies to each delivery, as with any order: fourteen days, without justification. The procedure and the form can be found in the document “Right of Withdrawal”.
The hygiene exception applies in the same manner: a bag unsealed after delivery cannot be returned; an intact bag can. See Article 7 of the General Terms and Conditions of Sale.
A withdrawal concerning one delivery does not cancel automatic delivery: to do so, use your personal link.
11. What we may change
We may modify the rates, caps and accrual schedule described here. A modification will never take away a discount already earned on your ongoing automatic delivery. If a modification were to reduce a benefit you enjoy, we will notify you under the same terms as for a price increase, and you may cancel before it takes effect.
We may terminate the loyalty scheme for the future. Discounts already applied remain acquired.
12. Contact us
Apogee Medical Supplies s. r. o. — Karpatské námestie 7770/10A, 831 06 Bratislava – Rača, Slovakia · IČO 57461660 · IČ DPH SK2122748870 Customer service: sk@nateen.com · response within 3 business days Returns and warehouse: Cesta poľnohospodárov 4, 971 01 Prievidza, Slovakia