Complaints and Disputes

Write to us first

sk@nateen.com · +421 948 289 290 · Apogee Medical Supplies s. r. o. — warehouse, Cesta poľnohospodárov 4, 971 01 Prievidza, Slovakia

Please state your order number and describe the issue. A photograph helps when the issue is visible.

If we do not process your complaint within this timeframe, you have the same rights as if the complaint had been upheld.

If you are not satisfied with our response

Slovak supervisory authority

Slovenská obchodná inšpekcia (SOI) — trade inspection, supervisory authority of the seller. Depending on the registered office: Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, ba@soi.sk — depending on the place of business (Prievidza warehouse): Inšpektorát SOI pre Trenčiansky kraj, Hurbanova 59, 911 01 Trenčín, tn@soi.sk · www.soi.sk

Alternative dispute resolution

You may refer the matter to an alternative dispute resolution entity for consumer disputes. For our sales, this is the Inšpektorát SOI pre Bratislavský kraj — Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, ba@soi.sk — listed in the Slovak register of dispute resolution entities. Submitting a complaint is free of charge for you and does not prevent you from bringing court proceedings subsequently.

Court proceedings

You naturally retain the right to take legal action before the courts. Slovak law applies, without depriving you of the protection afforded to you by the mandatory provisions of the law of your country of residence.

For business buyers

Business orders are not governed by consumer protection law. Complaints are processed in accordance with the quote and terms agreed with our business desk: sk@nateen.com.